• Seeking a Care Coordinator Community Support
• Reference number: 10311
• Permanent Full Time
• Salary commencing at $73,894 per annum plus 11% superannuation
• Provide Care Coordination and Administrative Support to the Community Support Team

The Opportunity

Moonee Valley City Council is seeking a motivated and enthusiastic individual to provide care coordination and administrative support to the Community Support Service. The Community Support Team is responsible for facilitating residents' access to food security and transport, via the provision delivered meals, community dining and transport services that support residents' access to affordable and nutritious food. The Community Support team also assists residents to remain connected with social, wellbeing and medical support services through the provision of Community transport services.

Position Objective

• To provide general and administrative support to the Community Support team to co-ordinate the delivery of consumer directed care.
• To provide a high level of customer service and liaise with staff at all levels whilst maintaining a high level of professionalism, integrity and confidentiality.
• Provide quality administrative support that facilitates the delivery high quality services which align with Council's funding obligations and compliance requirements.
• Adopt process and procedures that advance operational efficiencies within the Community Support Team.
• Support the Community Support Team to deliver services in accordance with Council Occupational Health and Safety Policies and Safe Work Procedures.

Key Responsibilities and duties:

• Participate in the Community Support Phone Queue
• Provide a high level of internal and external customer support in line with the organisation's customer experience procedures and protocols.
• Assist with the onboarding and commencement of client's services and liaise with relevant stakeholders.
• Complete rostering functions to support operational delivery of meals and transport services.
• Escalate unresolved client issues and complaints (i.e. service dissatisfaction and change in care needs) to client's allocated contact.
• Co-ordinate any changes required to clients' regularly scheduled services.
• Respond to client non-responses, serious incidents, and emergencies in line with Departmental procedures.
• Raise purchase orders and the receipt of goods and services in the financial system
• Maintain accurate records, including the input of case notes and ensure client data is up to date within the Aged and Disability Services' Client Management System (CMS) and the My Aged Care portal.

Skills and Experience

1. Tertiary qualifications in business administration or related field with little or no experience, or lesser relevant qualifications with some work experience.
2. Demonstrated competence and experience in Microsoft Office software and Client Management Systems.
3. Excellent verbal communication skills, particularly in relation to use of the telephone.
4. An understanding of and capacity to communicate clearly with older people, people with disabilities and their carers.

How to apply:

Applications must be submitted through our online system My Portal and should be in line with the Moonee Valley City Council Application Guide. Responses to the key selection criteria are required and should be attached within applications. Applications that do not meet these requirements may not be considered.

Our Culture of Inclusion

If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.

We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.

For further information, please view the Position Description or contact Trang Hoang, Team Leader Community Support on [email protected] using the subject line: Care Coordinator - Community Support enquiry via EthicalJobs.

In line with the Council policy, Council positions require you to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status.