about us

Beyond Blue’s vision is that all people in Australia achieve their best possible mental health. Our role is to work with the community to improve mental health and make it easier for people to feel better earlier, get well and stay well. Earlier, Easier, Together.

Beyond Blue’s values are Collaboration, Respect, Enthusiasm, Excellence, Innovation and Integrity.

about you

As the Be You Experience Design Lead, your primary responsibility is to spearhead the development and execution of the Be You Experience Design future experience and design roadmap. Your role is pivotal in enhancing experiences, systems, processes, culture, and capability, thereby significantly improving overall service delivery and community experience for the Be You community. Additionally, you'll maintain a strategic overview of current and future state journeys, ensuring seamless integration between the Be You ecosystem and Beyond Blue's products and services.

You'll apply your passion for identifying opportunities for improvement and innovation, utilising Human-Centered Design (HCD) skillsets, principles, and design thinking to enhance service and product design. Additionally, you'll maintain a strategic overview of current and future state journeys, ensuring seamless integration between the Be You ecosystem and Beyond Blue's products and services.

Tertiary qualified in CX Design/Service Design, Digital, Behavioural, Social Sciences, Community Development or Health the appointee will have extensive experience in a design agency position. Your In-depth knowledge and experience in strategic design disciplines will be underpinned by your ability to manage and deliver CX projects in an environment of ambiguity and complexity. Your ability to think creatively and develop new and innovative ways of approaching problems/opportunities and engaging with various audiences will enable you to work with clients and/or stakeholders and to support and guide others in CX and design methods.

This is a terrific opportunity to work within an organisation that is part of shaping the future outcomes for the community. Beyond Blue is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We welcome applications from candidates of all background and experiences. Selection for roles will be based on individual merit alone, as we look to find the right mix of talent, skills and potential.

To apply

Applications should include a current CV with a cover letter that addresses why you would consider yourself to be a cultural addition to Beyond Blue and how your qualifications, skills and experience would be attributes to the position. For detailed information about this position including the closing date, please refer to the position description on our careers page.

Please click Apply Now to submit your application.

Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and where required a Working with Children Check.

NOTE: Short-listing of candidates will commence prior to the closure of this role, so please do not delay submitting your application.